At the end of 2017, Banque PSA Finance (« BPF ») launched an e-Payment activity to support the Groupe PSA commercial activities in Europe.
As part of this activity where Banque PSA Finance is in contact with many merchants, BPF has recently joined the mediation service for professionals proposed by the French Banking Federation ("FBF"). Thus, in addition to the provisions of the Contract, merchants have the opportunity to apply to this proceeding for any claim against BPF which could occur in the course of the performance of the Contract and which could not have been settled in advance by mutual agreement between the two companies.
Merchants can connect to the FBF website and thus have access to the charter of mediation of professionals describing in particular the conditions and modalities of referral of this proceeding:
http://www.fbf.fr/fr/files/9HJLJ2/Charte%20FBF%20m%C3%A9diation%202018.pdf